Hiring for multiple candidates to work in Central Time (US) and Central European Time (CEST)
Location: Philippines
About Event Cadence
At Event Cadence, we’re all about turning ordinary events into extraordinary experiences. 🚀 We’re not just another event platform. We’re the heartbeat of event experiences for year-round engagement—from academic conferences to corporate retreats, we’re here to make it happen!
Our mission is simple: Empower event organizers to craft exceptional, one-of-a-kind experiences through our platform. We believe in the power of technology, the spirit of innovation, and the magic of human connection.
About the Role
As a Flex Associate, you’ll play a key role in supporting our clients and ensuring smooth event execution on the Event Cadence platform. Your core responsibilities will include customer support, event configuration, and documentation. But what sets this role apart is the flexibility and opportunities for personal growth and specialization. While you’ll start with foundational tasks, you’ll have the chance to grow into new areas of the business based on your strengths and interests.
This role is designed for someone eager to grow—whether that means diving deeper into technical aspects, taking on creative projects, streamlining processes, or even helping to shape how we approach customer success. At Event Cadence, your role is what you make of it, and we encourage you to explore different paths as you grow with us.
Core Responsibilities
- Customer Support & Troubleshooting: Serve as a main point of contact for clients, helping them navigate the platform and resolve any technical issues that arise during event planning and execution.
- Event Configuration & Onboarding: Assist clients in setting up events, configuring the platform to meet their needs, and ensuring a smooth onboarding process for new clients.
- Documentation & Reporting: Maintain detailed records of client interactions, event configurations, and resolutions. Assist in generating reports that track performance and provide valuable insights.
- Platform & Process Improvement: Work closely with your team to identify opportunities for improvement, whether that’s streamlining workflows, enhancing platform features, or automating repetitive tasks.
- Customer Education: Develop training materials and provide hands-on guidance to clients, helping them fully understand how to use Event Cadence’s features to their advantage.
- Collaboration Across Teams: Partner with other teams, such as product and marketing, to ensure client needs are met and to help deliver exceptional event experiences.
What Makes This Role Special
We’re a small, agile team, and we believe that everyone’s role should evolve over time. As a Flex Associate, you’ll have the freedom to explore different areas of the business that align with your interests and strengths. Whether you want to dive deeper into technical aspects, focus on customer success, or take on creative marketing projects, the opportunities are there. Our team members have built successful careers by growing into specialized roles based on their individual skills.
At Event Cadence, we encourage learning and self-direction—your career here is what you make of it. The more you discover your strengths, the more you’ll shape your role.
Qualifications
- Availability to work Central Time (US) or Central European Summer Time (CEST)
- Strong English communication skills (both written and verbal)
- Customer Success experience or working in SaaS is a plus, but not required
- Comfortable with spreadsheets, web-based platforms, and tech tools such as Asana, Hubspot etc.
- Detail-oriented, highly organized, and proactive
- Problem-solving mindset with a focus on delivering results
- Open to feedback and committed to growing in the role
Benefits
- Work from Anywhere: We’re a fully remote company, so you can work from wherever you’re most comfortable 🌍
- Unlimited Paid Time Off: Take the time you need to rest and recharge
- Local Holidays Observed: We respect your local holiday calendar
- Above-Market-Rate Pay: Competitive compensation tailored to your location
- Growth Opportunities: We’re a fast-growing company with plenty of room for you to learn and advance 📈
To Apply
We’d love to get to know you! Please take 5 minutes to fill out the application form and upload a 1–2 minute introduction video telling us a bit about yourself and why you’re interested in this role:
👉 Application Form: https://form.asana.com/?k=KcJiRDFVRvevpwF35rFwYg&d=204358902455423
Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Event Cadence, we are dedicated to building a diverse, inclusive and authentic workplace. So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
