Your Success is our Success
How can Cadence Customer Success help?
Our Customer Success team anticipates questions and pain points proactively.
Complimentary Customer Success Services & Support
Cadence Concierge Services & Support
Our Services
Dedicated Customer Success team member
Kickoff call (1 hour)
• Event objective and goals
• Features configuration
• Timeline overview
Weekly status calls (30 min) 3 months out
• Assistance with event ideation
• Tailored recommendations
• Working meetings for event assets
• Event timeline recommendations
• Check-ins
Trainings & rehearsals
• Up to 4 hours
• Admin training
• Leadership training
• Symphony training
• Dry-runs
Event review call (30 min)
• Event flow review
• Final recommendations
Live chat support
Dedicated Customer Success Manager for day-of support
• Up to 4 hours per day
• Up to 12 hours total
• Weekdays and weekends
Extra half-day support available as an add-on
• Up to 4 hours
• Pricing varies based on hours needed
Event debrief call (30 min)
• Analytics review
• Recommendations for next event
Email support
Everything in Complimentary plus:
Dedicated Customer Successteam member
Kickoff call (1 hour)
• Event objective and goals
• Features configuration
• Timeline overview
Weekly status calls (30 min) 3 months out
• Assistance with event ideation
• Tailored recommendations
• Working meetings for event assets
• Event timeline recommendations
• Check-ins
Trainings & rehearsals
• Up to 4 hours
• Admin training
• Leadership training
• Symphony training
• Dry-runs
Event review call (30 min)
• Event flow review
• Final recommendations
Live chat support
Dedicated Customer Success Manager for day-of support
• Up to 4 hours per day
• Up to 12 hours total
• Weekdays and weekends
Extra half-day support available as an add-on
• Up to 4 hours
• Pricing varies based on hours needed
Event debrief call (30 min)
• Analytics review
• Recommendations for next event
Email support
$10,000 for Single Day Event
+$2,500 for each additional event day
Dedicated virtual producer
Cadence producer to run the show with live and pre-recorded content for your virtual event
Dry-Runs & rehearsals
Up to 4 Hours
Socialive license
Utilization of Cadence's Socialive license is included in Cadence Concierge+
Graphic templates
Backgrounds, lower thirds, intro & outro videos
“We completely got what we wanted: proper experts who train us and actually invest in developing a partner relationship. They show a willingness to evolve Cadence while being real honest about its capabilities.
”
“This was a brand-new experience for us and I instantly felt at ease. Sarah and Cash were so professional, thorough, knowledgeable, and just plain fun.
”
“The Cadence team was incredibly responsive and helpful, from set-up to event follow-up. It felt great to have them cheering us on remotely! We couldn't have done it without them!
”
Free resources to help you
get started
Get the latest product updates and read step-by-step instructions for learning and using Cadence.
Get live help and dive deep into specific areas of the platform.
Meet our Team
Our customer success team will work with you every step of the way, from guiding you through the planning process to delivering an exceptional event experience.
Schedule a free consultation with one of our customer success managers to learn more about how our team can support your event.
